FAQ

DO YOU SHIP NATIONWIDE?
Yes — we ship throughout New Zealand using tracked courier delivery.

HOW LONG DOES SHIPPING TAKE?
Most orders arrive within 1–2 business days depending on location.

IS TRACKING INCLUDED?
Yes. Tracking details are provided once your order has been dispatched.

HOW ARE ORDERS PACKAGED?
Orders are securely and discreetly packaged for delivery with 24hours.

WHAT PAYMENT METHODS DO YOU ACCEPT?
Due to the nature of our product. We're only able to offer bank transfer as a payment method as card platforms have specific regulatory policies in place.

CAN I CONTACT YOU ABOUT MY ORDER?
Yes — please contact us via email for any order support or general enquiries. Use your order number in the subject line, thank you.

ARE YOU PRODUCTS LAB-TESTED?
Yes